STORE POLICY

Product Use & Safety

All products sold by Canine Cavalry Treat Coy are intended for pets only. Please supervise your pet while using our products. If your pet has a medical condition, is pregnant, nursing, or taking medication, please consult your veterinarian before use. Individual results may vary.

Allergens & Ingredients

Our products may contain ingredients such as peanuts, nuts, hemp, or other common allergens. Please carefully review ingredient lists if your pet has known allergies or sensitivities. We do not use chicken in our dog treats, and source all ingredients as locally as possible.

Herbal & Supplement Products

Any herbal or supplement products, including tinctures and calming formulas, are not intended to diagnose, treat, cure, or prevent any disease. Always consult your veterinarian before introducing supplements or herbal products to your pet’s diet.

Pricing, Promotions & Sales

All promotions, discounts, and sales are applied at the time of purchase. If a product is purchased at full price or with a discount that is less than a current sale, we do not offer retroactive adjustments, substitutions, or refunds.
Prices, promotions, and availability are subject to change without notice. Promotions cannot be combined unless explicitly stated.

Shipping & Delivery

We currently ship within Canada only. Canine Cavalry Treat Coy is not responsible for shipping delays, lost or damaged packages, or customs issues. Delivery times may vary based on carrier, location, and seasonal demand. Please see more detailed information in our Shipping Policy.

Returns, Exchanges & Cancellations

All orders are subject to our Shipping & Refunds Policy. Refunds, exchanges, or cancellations are handled according to our policies outlined at the time of purchase. Please contact us promptly if there are any issues with your order.

Intellectual Property

All content on this website, including text, images, logos, and designs, is the property of Canine Cavalry Treat Coy. Unauthorized reproduction or use of our content is prohibited.

Limitation of Liability

Canine Cavalry Treat Coy is not responsible for any direct, indirect, incidental, or consequential damages resulting from the use or misuse of our products, including any adverse reactions in pets.

PRIVACY POLICY

This Privacy Policy Describes how caninecavalry.ca (the “Site” or “we”) collects, uses and discloses your Personal Information when you visit or make a purchase from the site.

Legal Disclaimers

At Canine Cavalry Treat Coy., we take legal matters seriously. The information provided on this page is intended for general understanding and is not a substitute for professional legal advice. As each business has unique requirements, we recommend seeking legal counsel to create tailored Terms & Conditions that best suit your specific needs.

Understanding Terms & Conditions

Terms and Conditions, commonly known as T&C, are essential for establishing the legal framework governing interactions between Canine Cavalry and its customers. Tailored to address the specific nature of our business, T&C protect both our customers and Canine Cavalry Treat Coy. Whether you're a visitor or a customer, our T&C define the rules of engagement and outline the rights and responsibilities of all parties involved.

Account Sign-Up Policy

To access certain pages and content on our website (such as wholesale pricing, or exclusive partner materials), we require users to create an account and sign in. This policy is in place for the following reasons:

• To protect sensitive business information such as pricing, line sheets, and wholesale details;

• To confirm eligibility for wholesale or partner access;

• To track and manage access to restricted content for security and service purposes;

• To improve the experience of our verified users with tailored content and communication.

By signing up, you consent to the collection of limited personal information (such as name, email address, and store/business information), in accordance with our Privacy Policy (this page). We only use this information to verify your identity, provide account access, and communicate with you about relevant services or products. We do not share your information without your explicit consent unless required by law.

If you have questions or wish to update or delete your information, please contact us at colin@caninecavalry.ca

Collecting Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We may also collect additional information if you contact us for customer support.  In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information”.  See the list below for more information about what Personal Information we collect and why.

Device Information

Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.

Purpose of Collection: to load the Site accurately for you, and to perform analytics on Site usage to optimize our Site.

Source of Collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels (add or subtract any other tracking technologies used).

Source of Collection: Collected from you.

Disclosure for a business purpose: shared with our shipper in order to ship your order.

Minors

This Site is not intended for individuals under the age of 16.  We do not intentionally collect Personal Information from children.  If you are a parent or guardian and believe your child has provided us with Personal Information, please contact us at Colin@caninecavalry.ca or Carl@caninecavalry.ca to request deletion.

Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfill our contracts with you, as described above. We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

We use your Personal Information to provide our services to you, which includes: offering products for sale, processing payments, shipping and fulfillment of your order, and keeping you up to date on new products, services, and offers.

Contact

For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e-mail at:

Carl@caninecavalry.ca or Colin@caninecavalry.ca  or by mail using the details provided below:

PO Box 1961 Lake Cowichan, British Columbia, V0R 2G0 Canada

Last updated: November 2025

If you are not satisfied with our response to your complaint, you have the right to lodge your complaint with the relevant data protection authority.